Cancellation policy for private customers/consumers

Information about the Private Customer Business (Consumer) 

Cancellation policy / Right of cancellation

You can cancel the order  without giving reasons within two weeks in writing (i.e. letter, fax, e-mail) or by phone. The period of 14 days shall start not earlier than upon receipt of the goods by you or a person authorized by you. In order to correctly cancel the order, you have to inform us by an explicit statement about your decision to cancel the contract. This statement must be sent to:

mode...information Ltd.
37 Great Portland Street, London, W1W 8QH - 1st Floor, England
Phone: +44 20 7339 3016


Model form for your cancellation of the contract


You can use the following model form for your cancellation which however is not mandatory. To meet the requirements of the cancellation notice it is sufficient that you send us this cancellation statement before the notice expires.

If you want to cancel the contract, please fill in this form and return it to us:

mode...information Ltd.
37 Great Portland Street, London, W1W 8QH - 1st Floor, England
Phone: +49 2206 6007-0


Herewith I / we (*) cancel the contract for the acquisition of the following goods (*), the supply of the following service (*)

Order date: (*)

Delivery date: (*)

Name of the private person (consumer):

Address of the consumer:

Signature of the consumer (only if sent on paper)


(*) If not applicable, please cross.


Return- / Cancellation Consequences

In case of an effective cancellation, we shall grant back all payments that we have received from you including the delivery costs (with the exception of additional costs for a special kind of delivery that you may have chosen and that not corresponds to our less expensive standard delivery option) latest within 14 days starting the day of the reception of your cancellation. For the back payment we use the same payment method that you have used for this transaction unless we have expressively agreed on another payment method. You will not have to pay any fees for this back payment. We can refuse the back payment until we have received the returned goods or until you have proven that you have returned the goods, it depends on what is earlier the case.

You have to return the goods to us without delay latest within fourteen days starting the day you informed us about the cancellation. You meet the requirements of the notice if you send the goods before the notice of fourteen days has expired. You shall pay the delivery costs for returning the goods. We can deduct these delivery costs from the back payment.

In case of an effective cancellation the services and advantages taken (for example advantage of using) shall be given back from both contractual partners. Insofar as you cannot grant us back all the received goods or only part of them or only in deteriorated condition, you have to compensate the value. This shall not apply in the case that the deterioration of the goods is exclusively put down to their examination – as it might have been possible for you in a shop. Apart from that, you can avoid the duty to compensate the value by not using the goods like a proprietor and by omitting everything that affects the value.



* plus shipping & handling